Mahalo for choosing us — or for considering us. A first visit anywhere new comes with questions, so here is who we are, what to expect, and exactly how billing works. We'd rather you know all of it before your appointment than be surprised after. If anything raises a question, call us at (808) 879-1859 — a real person answers.
Who we are
Wahine Health is an independent gynecology practice in Wailea, Maui, owned and led by Carrie Giordano, DO, FACOG, DABOM, MSCP — board-certified in obstetrics & gynecology and in obesity medicine, and a Menopause Society Certified Practitioner. Most patients know her as Dr. G. She practices alongside seasoned APRN Ann Craddock. Together we offer annual exams, routine gynecology, and in-office procedures, with a particular focus on perimenopause, menopause, and hormone therapy.
How we practice
We keep this practice small on purpose. Appointments are scheduled in 15-minute blocks and built around what you actually came in for. New patient visits are always 30 minutes, so there's enough time to review your history and actually talk; follow-ups are scheduled for 15–30 minutes depending on what you need. Either way, you won't be rushed. Telehealth visits are available for many appointment types for patients located in Hawaiʻi or Illinois.
Before your first visit
- Portal forms. After you schedule, you'll get an invitation to our FollowMyHealth patient portal. Completing your intake and consent forms ahead of time protects your visit for actual care.
- Prior records. The portal includes a records-release form — sign it and we'll request your records from your previous office.
- Bring a photo ID, your insurance card, and a current list of medications and supplements (or the bottles themselves).
- Card on file. A credit card is required to hold your appointment — used for copays, balances, and late-cancellation fees, per the authorization you sign in the portal.
Insurance & billing — the transparent version
We would rather you know exactly how billing works before you're seen than be surprised by a statement afterward.
- In-network: UHA and HMAA/HWMG. In-network patients are charged their typical copay, collected at the visit.
- Out-of-network: HMSA, Medicare, Medicaid, Aetna, UnitedHealthcare, and all other plans. For HMSA and HMSA Quest we file a courtesy claim on your behalf — payment is due at your visit, and your plan reimburses you under your out-of-network benefits.
- Medicare: Wahine Health formally opted out of Medicare effective July 1, 2024. Federal rules require Medicare beneficiaries to sign a private contract before being seen; neither the practice nor you can bill Medicare for our services, and Medicare and MediGap will not reimburse them.
- Testing: testing we order — labs, PAP smears, pathology, mammograms, ultrasounds, and the like — is run through your insurance plan as usual, even when your plan is out-of-network with us for visits.
- Deductibles: even in-network, an unmet deductible can mean paying the plan's allowed amount in full. That's your plan's design, not an extra charge from us — and we're glad to help you make sense of it.
- Payment is due at the time of service. We accept HSA/FSA and offer CareCredit financing.
Cancellations & no-shows
Your appointment time is reserved for you alone. If you need to change it, please give us at least 24 hours' notice. Late cancellations and no-shows are charged a $50 fee to the card on file, and repeated no-shows may require a deposit to rebook. We know life on Maui happens — call or text and we'll always work with you.
Reaching us
Call: (808) 879-1859 · Text: (833) 497-3892 (text only, non-emergencies) · Fax: (808) 879-1838 · Portal: FollowMyHealth messaging for non-urgent clinical questions — we respond during business hours. For a medical emergency, always call 911 or go to the nearest emergency room.
Finding us
We're in the Wailea Gateway Center at 34 Wailea Gateway Place, Suite A203, on the second floor. Parking is free, and elevator access is available on the south side of the building. Open directions in Google Maps.
Resources for you
- Symptom check-in. Wondering if what brought you here is perimenopause? Our free, private 3-minute symptom check-in isn't a diagnosis — it's a starting point for your visit.
- Supplements. Practitioner-grade supplements we trust, through our Fullscript dispensary.
- Education. The blog and @wahinehealth on Instagram, where we translate the research into plain language.
We're glad you're here.
We look forward to meeting you. Me ke aloha — the Wahine Health team.
Book with Dr. G Book with Ann